Salesforce QA Tester Job at ClifyX, Frederick, MD

  • ClifyX
  • Frederick, MD

Job Description

Salesforce QA Tester (Sales Cloud & CTI)

Salesforce QA Tester (Sales Cloud & CTI)

Technical Skills

  • 3+ years of QA experience with Salesforce Sales Cloud.
  • Hands-on experience testing CTI integrations
  • Familiarity with Salesforce declarative features and data model.
  • Experience with QA Automation tools is a plus.

Certifications (Preferred)

  • Salesforce Administrator or Sales Cloud Consultant.

Roles & Responsibilities

  • Testing & Quality Assurance
    • Develop and execute test plans, test cases, and test scripts for Salesforce Sales Cloud features and CTI integrations.
    • Perform functional, regression, integration, and UAT testing.
    • Validate workflows, automation, and security settings within Salesforce.
    • Test CTI functionality including call routing, screen pops, and softphone integration.
  • Defect Management
    • Identify, document, and track defects using tools like Jira or similar.
    • Collaborate with developers and admins to resolve issues promptly.
  • Business Process Validation
    • Ensure Salesforce configurations align with business requirements.
    • Validate data integrity and system performance post-deployment.
  • Documentation & Reporting
    • Maintain detailed test documentation and provide regular QA status reports.
    • Create and update test cases for new features and enhancements.

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